Documentation
Short pages, written in the order you will need them. If something here is wrong or missing, mail us and we will fix the page rather than answer only you.
The whole installation, for reference:
<script src="https://hepo.ai/w/YOUR_SITE_KEY.js" async></script>Start here
Install the widget
One script tag on any page that renders HTML. Everything else is settings.
Widget
Widget API
The global function the embed exposes on your page, every command it accepts, and how to identify a signed-in visitor.
Widget
Embed the operator console
Mount the whole support console inside your own admin, ERP or back office.
Agent
Configure the agent
Write the handbook, hand over read-only keys, interview it as a visitor, then decide how far it goes — drafts only, or full handling.
Agent
Business APIs
Let the agent look things up in your systems without handing it a key.
Operate
Export and delete
Getting your data out of Hepo, and getting one customer out of it: exports, deletion requests and what retention actually removes.
Service status
A public status page is not live yet. While the beta runs, incidents are posted to the community channel and mailed to every workspace owner. We would rather say that here than link a status page that nobody updates.